SECTION X (C )Customer service in banks

2000 January - June

DBOD. No. BC. 136/09.08.001/99- 2000 dated 25.1.2000	Code of conduct for opening and operating current accounts
DBOD. No. BC. 180/09.07.007/99- 2000 dated 27.5.2000	Customer Service - Issue of cheque books
DBOD. N0. BC. 181/09.07.007/99-2000 dated 29.5.2000	Customer Service - Immediate credit of outstation and local cheques - Enhancement of ceiling
DBOD. No. 147/09.07.007/99-2000 dated 9.3.2000	Customer Service
DBOD. No. 148/09.07.007/99-2000 dated 14.3.2000	Payment of balance in accounts of the deceased customer to survivors / claimants

Jan 1999 to Dec 1999

DBOD No. BC.132/09.07.007/99-00 customer service collection of

outstation cheques

Dated 30.12.1999

Jan 1998 to Dec 1998

DBOD.No.BC.100/09.07.007/ 98-99 Dated 12.10.98

Operation of bank accounts by old/ sick /incapacitated customers

1997 Jan –Dec

DBOD. No. BC. 48/09.07.007/96-97 Customer Service – Collection of local

cheques

dated 22-04-1997

DBOD. No. BC. Committee on Customer Service in Banks

88/09.07.007/97-98 Implementation of recommendations of the

dated 05-08-1997 Goiporia Committee

DBOD. No. Customer Service - Collection of outstation

248/09.07.007/97-98 instruments

dated 12-12-1997

Jan 1996- to Dec 1996

DBOD. No. BC. 19/ Committee on Customer Service

09.07.007/96 dated February 29 1996 in Banks - Implementation of the

Recommendations of the Goiporia

Committee

DBOD. No. BC. 79/ Meeting of the Standing Committee

09.07.00 1/96 dated June 22, 1996 on Customer Service held on 8th November1995

- Settlement procedure in respect of

fraudulent instruments

DBOD. No.724/ Customer Service -

09.07.007/96 dated June 22, 1996 Collection of outstation cheques